Refund Policy

1. Subscription Refunds

All payments are processed through Creem or Waffo Pancake, our Merchant of Record. Refund requests are handled on a case-by-case basis:

• Within 14 days of purchase: Full refund available for annual plans.
• Monthly plans: Refunds are provided for the current month only if requested within 48 hours of charge.
• After 14 days: No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.

2. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method. Please note that the refund may take additional time to appear on your statement depending on your bank or payment provider.

3. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• The subscription plan you purchased
• Date of purchase
• Reason for the refund request

4. Chargebacks

If you dispute a charge through your bank or payment provider without first contacting us, your account may be suspended pending resolution. We encourage you to contact us directly before initiating a chargeback.

5. Cancellation vs. Refund

Please note the difference:

• Cancellation: Stops future billing but does not result in a refund for the current period
• Refund: Returns money for a previous payment

You can cancel your subscription at any time through your account settings or by contacting support.

6. Contact Us

For refund requests, contact our support team:

Email: support@docufast.com